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Every year, people all over the United States send remittances to support their family and friends back home. These transfers are more than just simple transactions, these are the economic lifeline for them. This is why choosing the right service provider for your remittances based on your needs is key to ensuring you and your loved ones have the support you need. 

What is a remittance? 

Simply put remittances are money transfers made by people who live and work in one country to family members, friends, or other beneficiaries who are residing in another country.

How do remittances work in the U.S.?

Sending a remittance from the U.S. follows a fairly standard process, these are the steps regardless of who is the remittance service provider:

1. Initiate the transfer
   The sender chooses a remittance service provider, then choose the payout method that is right for the recipient (such as: cash pickup, bank deposit, transfer, etc.), input the amount to send, and provides the recipient’s details.
   
   
2. Fund the transfer
   Transfers typically be funded via debit card, bank account, cash (in-store), or sometimes with credit card. Fees vary widely across different remittance providers.
   
   
3. Exchange rate
   This is where many senders lose money without realizing it. Some remittance providers convert USD to the recipient’s local currency using an exchange rate that may include a hidden markup over the mid-market rate. Some remittance service providers don’t charge commissions on the transfer as their business gains come strictly from exchange rates conversion. Understanding the exchange rate’s fees is also important when preparing to send remittances.
   
   
4. Settlement and payout
   The money is delivered to the receiver through a partner bank, local agent, cash pickup or digital wallet. Depending on the provider, this can take from minutes to  days.
   
   

The combination of fees + exchange rate markup is what ultimately determines the real cost of the remittances transfer. Many remittance providers advertise low fees when their business gains are achieved by offering a much weaker exchange rate, which results in reducing the amount your recipient actually receives. 

Types of Remittance service providers in the U.S.

The U.S. remittance service provider market is diverse, and providers generally fall into the following categories:

1. Cash-to-Cash Money Transfer Operators (MTOs)

These are the traditional remittance companies with physical locations for in-person payments and cash pickups.

Examples: MoneyGram, Western Union, Walmart (MoneyGram at Walmart).
Pros: Physical accessibility, ideal for people without bank accounts.
Cons: Often higher service fees, a slower process, and often has exchange-rate markups.

2. Traditional Banks and Credit Unions

Some financial institutions offer international wire transfers through SWIFT processes for remittance programs.

Pros:  Physical locations, direct bank-to-bank transfers.
Cons: Requires a bank account, usually the most expensive option (as SWIFT processes tend to have costly fees and exchange rates) and it could require longer processing times.

3. Digital-first Transfer Services

These companies operate entirely online or through mobile apps. They can be faster and more transparent.

Examples: Remitly, Felix, Comun, etc.
Pros: Convenience, speed, competitive fees, trackable transfers.
Cons: Limited cash pickup options in some regions.

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Key things to look out for when selecting a remittance service provider 

Choosing the right remittance service provider can have a significant impact on how much money actually reaches your loved ones. Between varying fees, differences in the exchange rate, documentation requirements, and the growing list of additional services, not all remittance providers offer the same services nor require the same things. Whether you send money home occasionally or on a weekly basis, it is important to choose a remittance provider that maximizes the value of what your loved ones receive. 
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1. Fees: What you pay up front (and what you don’t see)

Every remittance provider has some form of fees for providing their services, however not all fees are presented the same way (this is why it's important to fully understand the costs associated with your remittance). 

What types of fees can potentially exist? 

• Transfer fee: A flat or percentage-based amount charged per transaction. 
• Payment method fees: Extra charges for using a credit card instead of a bank account.
• Payout method fees: Some providers charge more for cash pick-ups vs. bank deposits.

What could be an unexpected fee?

• For example, exchange rates can differ: Often the exchange rate you find while doing an online search is not the same exchange rate that will be charged by your chosen remittance service provider.
  
  

What to look for?

• A tool or calculator showing the final amount the recipient gets before you make the transfer. 
• Transparent fee displays before you confirm the transaction. 
• Providers that consistently keep both transfer fees and FX markups low.
  
  

In many cases, the cheapest provider isn’t the one with the lowest visible fee. It could be the one offering the most competitive exchange rate or a fixed fee that makes sense with your transfer activity. The best service provider will always be one that serves the specific needs you have. 

 2. Exchange Rates: Why does the exchange rate could play a key role when selecting a remittance service provider? 

The exchange rate (or tipo de cambio) used by the provider determines how many pesos, quetzales, soles, or other currency your recipient will receive. When sending money abroad, senders can sometimes focus only on the visible fee (for example, a charge of $3.99 per transfer). But in many cases, the biggest cost can come in the exchange rate. If two companies offer the same fee but one has a weaker exchange rate, your family may receive less money.

For example: A difference of choosing an exchange rate with just 1 mexican peso less per USD could mean that the recipient would get $100 mexican pesos less on a $100 USD remittance. 

Understanding the real costs of your remittance  is essential to choosing the best remittance provider.

What questions can I ask myself before choosing the right remittances service provider?

• Do they use the mid-market exchange rate or do they add a margin?
• Is the rate fixed at the time you send the money? 
• Do they offer promotional rates only for first-time customers?

What could be something to look out for?

• A low fee paired with a weak exchange rate.
• Big differences between their advertised rate and the actual payout amount.
• Exchange rates that fluctuate during the transfer.
  
  

Even a small difference in the exchange rate can significantly reduce the final amount your family or friends receive if you send a lot.

3. Documentation and requirements: Keep it simple and secure

Each remittance provider must comply with U.S. financial regulations, but their onboarding requirements vary from service provider to service provider. 

What are some common documentation steps or documents needed?

• ID verification (e.g., driver’s license, passport, or state ID).
• Personal information such as date of birth and address.
• Recipient details (full name, destination country, payout method)
• In some cases, proof of funds or additional verification for large amounts

What to look for?

If a provider asks for excessive documentation or makes the process confusing, consider choosing one with smoother compliance systems. For example, some remittance services accept documentation without a United States passport when the sender can demonstrate residency in the United States. 

4. Speed and reliability: How fast does the money arrive?

While some people prioritize low cost, others prioritize speed. This is completely impacted by the recipient's needs back home. 

Transfer speeds vary by:

• Payment method (debit card vs. bank transfer vs. cash).
• Receiving method (bank deposit vs. mobile wallet vs. cash pickup)
• Provider’s infrastructure and local partnerships.
  
  

What can I focus on to ensure my transfer arrives quickly and safely? 

• Real-time delivery estimates offered by the service provider. 
• Clear differentiation between “instant,” “same-day,” and “next-day”. 
• A track record of reliability, not just advertised promises.

When urgency hits speed matters, but always make sure your money is safe. 

5. Security and trust: Your money must be safe

Choosing a remittance provider also requires confidence in the company’s ability to protect both your information and funds.

What are some key indicators of a trustworthy service provider?

• Licensing as a money transmitter in the U.S. For example, with Comun your funds in the Comun checking account are held at a FDIC insured partner bank.
• Secure encryption for payments.
• Fraud prevention tools and notifications.
• Positive customer reviews and transparent dispute resolution
  
  

To keep your money safe it is important to consider avoiding remittance providers with unclear credentials or repeated complaints about blocked transfers and delayed payouts.

6. Additional Services: Look beyond the transfer

A remittance provider is more than just a money-sending tool. Many now offer value-added features that can save you time or money. 

Common additional services

• Bill payments directly for utilities services overseas
• Mobile top-ups.
• Multi-language customer support. Like Comun that is available in Spanish.
• Transaction histories and downloadable receipts.
• Rate alerts to notify you when the exchange rate is favourable.
  
  

What to look for?

• Tools that simplify your overall financial support for your family and friends. 
• Support available that is adapted to your needs.
  
  

Extra services should add convenience not complexity. For example, at Comun you can either use your own debit card to fund the remittance, or open a Comun checking account if you don’t have a debit card.  

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Choose the right remittance service provider for your needs!

There’s no one-size-fits-all for a remittance service provider. Some people value speed, others care about the costs, while others need in-person services or cash pickup locations. To get the most out of your next transfer, focus on what matters to you whether it’s:

• Transparent fees.
• Competitive exchange rates.
• Simple documentation.
• Useful additional services.
• Strong security and customer support.
  
  

Taking a few minutes to compare the options with different service providers can make a significant difference in what your family and friends receive and how you optimize your finances according to your needs. 

Comun offers remittances services where you can either use your own debit card, or open a checking account with Comun if you don’t have a debit card. With Comun there are no annual nor monthly fees. Furthermore, Comun’s services are available in Spanish. Download our app or reach out if you’d like to learn more about Comun. 

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